HEYHOLA · REAL SPANISH FOR REAL LIFE

HeyHola Support

Need a hand? We're here to help.

Learning Spanish should be fun. Getting help with the app should be easy, too.

Whether you've run into a problem, have a question, or want to share an idea, we'd love to hear from you.

Pico thoughtfully holding a wing to his beak

Get in Touch

Have a question or need assistance?

Please include a brief description of your question or issue. If you're reporting a technical problem, it helps to include your device type, operating system, and what happened.

We'll get back to you as soon as we can.

Contact Support

Please don't include passwords, payment information, or other sensitive personal details in your message.

Frequently Asked Questions

What is HeyHola?

HeyHola is a Spanish-learning app designed around real-life situations, visual learning, and practical conversations. Our goal is to help you learn Spanish you'll actually use.

Is HeyHola free?

HeyHola is planned to offer free learning features, with optional paid upgrades and additional content. Pricing and availability will be announced closer to launch.

Do I need an internet connection?

HeyHola is designed with offline learning in mind. Core lessons are intended to work without an internet connection. Certain features, such as downloading additional content and restoring purchases, may require connectivity.

Does HeyHola use AI?

We're developing on-device AI capabilities to make learning more personalized and interactive. These features are not yet available. Our approach prioritizes processing directly on your device rather than relying on cloud AI services.

Is my learning progress private?

Yes. HeyHola is designed to store your learning progress and preferences locally on your device.

Depending on your device settings, this information may also be included in operating system backups. You can learn more in our Privacy Policy.

Can I transfer my progress to another device?

HeyHola includes a manual progress export capability. You can save your learning information and manage the exported file yourself.

Cross-device restoration and compatibility may depend on the app version and supported features.

Can I get a refund?

Purchases made through Apple's App Store or Google Play are generally handled by the respective platform.

For refund requests, visit:

How do I report a bug or suggest a feature?

We'd love your feedback!

Send an email to support@heyhola.app with the subject HeyHola Feedback.

Tell us what you'd like to see or what isn't working as expected.

We're building HeyHola to make learning Spanish more practical, and your feedback helps us improve.

STILL NEED HELP?

Don't be shy. Say hola!

Questions, suggestions, or just want to tell us what you think?

We're listening.

Email HeyHola Support

Real Spanish for real life.
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